Terms of Service

1. Introduction

These terms govern the relationship between the operator of the Flagship24 service (the “Provider”) and its clients in the provision of fulfillment services. The Provider is:

Flagship s.r.o.
Company ID (IČO): 21165165, VAT ID: CZ21165165
Registered office and warehouse: Mladoboleslavská 1116, Kbely, 197 00 Prague 9, Czech Republic
Registered in the Commercial Register at the Municipal Court in Prague, section C, file 397660
Email: info@flagship24.com, phone: +420 731 228 189

The services are intended exclusively for businesses (B2B). The relationship is governed by Czech Act No. 89/2012 Coll., the Civil Code. An individual contract or a confirmed written offer takes precedence over these terms.

2. Scope of services

The Provider offers in particular receiving and storing goods, order picking and packing, custom packing to the client's specification, handover of parcels to carriers, processing of returns and exchanges, customer care in the client's name and integration with the client's online store. The exact scope, prices and parameters are set out in the offer or contract.

3. Conclusion of the contract

A contract is concluded when the client confirms the Provider's offer in writing (including by email), when a contract is signed, or when performance begins by agreement of the parties. A request sent through the website is not binding.

4. Prices and payment

Prices follow the current offer or contract. Services are usually invoiced monthly. Due dates and other payment terms are set out in the offer or contract. If payment is overdue, the Provider may suspend dispatch until payment is received.

5. Client obligations

• Deliver goods properly labelled, packed and with accompanying documents (delivery note, item list and barcodes where agreed).
• Provide complete and accurate information about goods and orders, including recipient addresses.
• Not hand over for storage goods whose possession or transport is prohibited or restricted (e.g. dangerous substances, weapons, counterfeits, goods under special regimes) unless expressly agreed.
• Supply packaging and brand materials (cards, stickers, hangtags, etc.) unless provided by the Provider.

6. Receiving and storage

On receipt, the Provider checks the goods for quantity and visible damage and reports any discrepancies to the client. Goods are stored separately and recorded in the Provider's inventory system. Stock counts are carried out as agreed. Ownership of the goods remains with the client.

7. Packing and dispatch

Parcels are packed according to the client's agreed packing specification. Dispatch takes place on working days via the agreed carriers (Zásilkovna, DPD, PPL, UPS, GLS, Balíkovna, FedEx and others). Once a parcel is handed over to the carrier, responsibility for transport passes to the carrier and is governed by its terms. The Provider will assist the client with any claims against the carrier.

8. Returns and customer care

The Provider receives, inspects and processes returned parcels according to the client's instructions. Where customer care is agreed, the Provider communicates with the client's customers in the client's name and within the client's instructions.

9. Liability

The Provider is liable for damage to goods in its custody caused by a breach of its obligations. The amount of compensation and any liability limits are set out in the contract. The Provider is not liable for damage caused by defects in the goods, incorrect information provided by the client, by the carrier after handover, or by force majeure.

10. Data protection and confidentiality

When providing the services, the Provider processes personal data of the client's customers (in particular names, addresses, phone numbers and email addresses of recipients) as a processor under Article 28 GDPR. Processing is governed by a data processing agreement that forms part of the contract. Both parties keep the other party's business information confidential, including after the cooperation ends. See our Privacy Policy for details.

11. Term and termination

Unless agreed otherwise, the contract is concluded for an indefinite period. Either party may terminate it in writing with the notice period set out in the contract. When the cooperation ends, the Provider releases the goods to the client once all amounts due have been paid.

12. Final provisions

These terms are governed by the laws of the Czech Republic. Disputes will be resolved by the courts of the Czech Republic. The Provider may amend these terms and will notify clients by email at least 30 days in advance.